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MANAGED SERVICES MARKETING &
OPERATIONS CONSULTANCY FOR VENDORS & SERVICE PROVIDERS
Parcus Group provides consulting to carriers, telecommunications service
providers, systems integrators and IT equipment vendors on methodology &
strategies for building successful managed services businesses.
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OUR BROCHURE on MANAGED SERVICES - MARKETING & OPERATIONS CONSULTING
VALUE PROPOSITION
Parcus Group collaborates
with clients to help them become high-performance managed services providers
and suppliers. Our customers include service providers and carriers,
equipment vendors as well as IT providers and systems integrators.
Our value to clients comes
from our niche & specialised focus, the expertise of our people and our
ability to provide holistic managed services business creation & improvement
program including business financial analysis, product & process development
and effective stakeholder engagement.
You business can leverage
the following benefits:
- Improve
Time-To-Market: Parcus Group consulting professionals have years of
experience in operations, marketing & product development of managed
services that can dramatically reduce the learning curve during your
project. This is especially important when developing new products and
feature releases.
- Learn from
Professionals: Our people are certified professionals and have in-depth
managed services product knowledge as well as extensive consulting
experience. Through direct and vendor engagement, we can facilitate the
knowledge transfer to your staff to increase their understanding of managed
services best practices.
- Flexibility: Our
consulting offers a flexible engagement model to allow you to leverage only
the specific consulting expertise your organization requires. This provides
you with maximum flexibility in structuring the project to work within your
budget.
- Minimize TCO: Our
consulting teams will help you with integration of IT systems, applications
and processes allowing you to maximize the value of your service delivery
infrastructure.
- Global Coverage: Parcus
Group consulting has consultants available in North America, Europe, Asia
and Australia to help implement your global solutions.
OUR APPROACH
By relying on expertise
of our consultants with experience in running world leading managed
services businesse, we can help your business grow
further.
Our approach covers two
activity streams run separately or in parallel, to maximise the value we
deliver to your business. First stream includes operational aspects of
managed services business and second focuses on product, marketing &
strategic considerations.
Our program can be
applied accordingly across multiple product variations including Managed
Connectivity, Managed Network Services, Managed Security, Managed
Server, Managed Storage, Managed Application Services, Managed
Convergence & Mobility and finally Managed Collocation & Hosting
Services.
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MANAGED SERVICES TOOLS
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Following are some of the
tools we use with our customers:
- Managed Services Product Development
Prioritisation Matrix
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Managed Services TCO and ROI Models (Total Cost of Ownership & Return on
Investment)
CUSTOMER & SERVICE PROVIDER (SP) MANAGED SERVICES BENEFITS
Key SP benefits:
- Business contracts: extended longevity (in line with CPE life spans)
- Increased
‘stickiness’ & ARPU (average revenue per user) of core
communications products by applying service bundling
strategies
- Ability to
interact with & influence customers at a
business/application decision making level
- Protect vital
carriage revenue by de-commoditising & value adding
Key customer benefits:
- Customer peace of
mind: monitor network on 7x24 basis proactively
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Single point of contact for carriage and all network CPE
issues & single supplier instead of multiple vendors
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SLAs for service delivery
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Known costs for management & fixed price contracts
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Avoid costs of building own management & reporting systems
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Lower TCO: reduced costs for specialised IT staff
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